Customer Service Hours
Monday - Friday - 9am - 5pm: We aim to reply within 2 hours but for more complicated enquiries it may take us up to 24 hours.
Evenings & Weekends: We do check our emails and messages but please allow us a bit longer to reply!
Unsolicited Ideas Policy
We are always happy to hear from you. We value your comments regarding our products and services. Our company policy, however, does not allow us to accept ideas for products other than those that we have requested. This policy is meant to avoid any misunderstanding that may arise when projects developed internally at Bawbags may seem similar to someone else's idea. Please do not send us any product ideas or artwork that we haven't asked for. If for some reason you send us unsolicited ideas or artwork, they will not be subject to confidentiality on our part and we shall not be liable for any use or disclosure concerning the ideas or artwork.