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Returns & Refunds

We're pretty relaxed here at Bawbags HQ! If you received your order and the size isn't right or you've changed your mind about the design then chances are we can organise a refund or an exchange. It should go without saying that we cannot exchange or refund you for any used underwear!

We're happy to offer refunds on returns within 60 days of you receiving the order. We also know a lot of you place orders for gifts and so you might not be able to return them within that time period. If that's the case then please just contact us and we can sort this out for you. We want you to be happy and will go out of our way to make this happen! If you have any questions at all about the returns process just contact us here.

Want to return something? 

Please return the item to the address below with a note of your name, order number and instructions on whether you would like a refund or a replacement. If you don't know your order number please contact us here and we'll help.

Bawbags C/O React Transport
11 Nettlehill Road
Houstoun Industrial Estate
Livingston
EH54 5DL
United Kingdom

Who covers the cost of returning an item?

You’re responsible for the cost of returning items to us, but if you choose an exchange, we’ll be happy to cover the cost of shipping things back to you.

Something not right with your order? 

We are a bunch of Bawbags and occasionally we make mistakes when packing your order! If you think your item’s faulty or we've sent the wrong item, please get in touch here and we’ll do everything we can to help. If we've made a mistake then, of course, we will cover the cost of return postage.