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Need a last minute gift? Why not buy a Bawbags gift card and give them the gift of choice?!
Gift cards are delivered by email and contain instructions to redeem them at checkout.
We can ship your Bawbags anywhere in the world!
EU VAT CHANGES
We're pleased to announce that orders now placed for shipment to European Union (EU) countries will be sent using Import One Stop Shop (IOSS). This means VAT rates can be applied to an order and paid during checkout, at the local tax rate of the EU country you want the order delivered to. No Additional tax charges will need to be paid by the customer on delivery.
To allow us to send EU orders using IOSS, the maximum value of goods cannot exceed €150 (excluding shipping and taxes). Any order(s) placed where the goods total exceeds the €150 threshold may be subject to additional taxes and customs charges when the goods enter an EU country.
Please note: For peace of mind, we would recommend checking with your local border/customs agencies before ordering so you’re fully aware of any possible duties and/or customs charges that your goods may face when entering an EU country.
Please note: Customers outside the UK and EU will be responsible for any local taxes, duties and fees which may be payable before receipt of your goods. We recommend if purchasing for shipment outside of the UK to please check with your border/customs agencies before ordering so you’re fully aware of any charges that your goods may face when entering the country for delivery.
We apologise for any frustration or inconvenience this may cause.
Orders below £20.00 - Royal Mail - No Tracking - Up to 5 Working Days - £2.75
Orders of £20.00 or more - Royal Mail - No Tracking - Up to 5 Working Days - Free!
DHL Express - Tracked and Signed - Delivered next working day if ordered before noon Monday - Friday - £5.95
Royal Mail - Special Delivery - Tracked and Signed - Delivered next working day if ordered before noon Monday - Friday - £6.95
Orders of £70 or more will be sent with DHL Express for FREE!
We offer free shipping with Royal Mail on all UK orders. If you choose this option then please remember it will not be tracked. Royal Mail are amazing and will try to deliver your order within 48 hours but there can be delays so please allow up to 5 working days for delivery.
If you need a guaranteed delivery date then place choose either Royal Mail's Special Delivery Service or DHL Express. These are both fully tracked services. If you choose one of these options then orders placed before noon Monday - Thursday will arrive the following day. Orders placed before noon on Friday will arrive the following Monday. A signature is normally required at delivery but this has been suspended due to COVID.
We believe everyone needs a pair of Bawbags no matter where you live!
If you don't see your country in the drop down menu at the checkout, or if you have any questions at all, please get in touch.
We use DHL Express for our international deliveries. They can deliver to most parts of the world within 2 working days. Shipping rates for your country will be shown at the checkout.
We're pretty relaxed here at Bawbags HQ! If you received your order and the size isn't right or you've changed your mind about the design then chances are we can organise a refund or an exchange. It should go without saying that we cannot exchange or refund you for any used underwear!
We're happy to offer refunds on returns within 60 days of you receiving the order. We also know a lot of you place orders for gifts and so you might not be able to return them within that time period. If that's the case then please just contact us and we can sort this out for you. We want you to be happy and will go out of our way to make this happen! If you have any questions at all about the returns process just contact us here.
Want to return something?
Please return the item to the address below with a note of your name, order number and instructions on whether you would like a refund or a replacement. If you don't know your order number please contact us here and we'll help.
Bawbags C/O React Transport
11 Nettlehill Road
Houstoun Industrial Estate
Who covers the cost of returning an item?
You’re responsible for the cost of returning items to us, unless we've made a mistake with your order or an item is faulty. If you choose an exchange, we’ll be happy to cover the cost of shipping things back to you.
Something not right with your order?
We are a bunch of Bawbags and occasionally we make mistakes when packing your order! If you think your item’s faulty or we've sent the wrong item, please get in touch here and we’ll do everything we can to help. If we've made a mistake then, of course, we will cover the cost of return postage.