At Bawbags, we offer outstanding customer service and address any queries or issues regarding our products or delivery services.
Our team of approachable support agents is available round the clock to assist you. Feel free to reach out to us for any help.
We can ship your Bawbags anywhere in the world!
UK Orders
We aim to dispatch all orders placed before noon Monday to Friday the same day. This is not always possible during busy periods such as Black Friday, Christmas and New Year.
Shipping rates will be calculated at the checkout.
Orders of £50.00 or more - Royal Mail 48 - Tracked - Free
DHL Express - Tracked and Signed - Delivered next working day if ordered before noon Monday - Friday - £9.95
Royal Mail - Special Delivery - Tracked and Signed - Delivered next working day if ordered before noon Monday - Friday - £9.95
If you choose the Royal Mail - No Tracking option then please remember it will not be tracked. Royal Mail are amazing and will try to deliver your order within 48 hours but there can be delays so please allow up to 5 working days for delivery.
If you need a guaranteed delivery date then please choose either Royal Mail's Special Delivery Service or DHL Express. These are both fully tracked services.
If you choose one of these options then orders placed before noon Monday - Thursday will arrive the following day. Orders placed before noon on Friday will arrive the following Monday.
What's your returns policy?
We're happy to offer refunds on returns within 60 days of you receiving the order. We also know a lot of you place orders for gifts and so you might not be able to return them within that time period. If that's the case then please just contact us and we can sort this out for you. We want you to be happy and will go out of our way to make this happen! If you have any questions at all about the returns process just contact us here.
We're pretty relaxed here at Bawbags HQ! If you received your order and the size isn't right or you've changed your mind about the design then chances are we can organise a refund or an exchange. It should go without saying that we cannot exchange or refund you for any used underwear!
Want to return something?
Please return the item to the address below with a note of your name, order number and instructions on whether you would like a refund or a replacement. If you don't know your order number please contact us here and we'll help.
Bawbags C/O React Transport
11 Nettlehill Road
Houstoun Industrial Estate
Livingston
EH54 5DL
United Kingdom
Who covers the cost of returning an item?
You’re responsible for the cost of returning items to us, unless we've made a mistake with your order or an item is faulty. If you choose an exchange, we’ll be happy to cover the cost of shipping things back to you.
Something not right with your order?
We are a bunch of Bawbags and occasionally we make mistakes when packing your order! If you think your item’s faulty or we've sent the wrong item, please get in touch here and we’ll do everything we can to help. If we've made a mistake then, of course, we will cover the cost of return postage.
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"Great products and the charitable donations make this Scottish company absolutely top drawer(s). Will definitely be buying again, both for myself and for gifting. Would recommend them to one and all!"
⭐⭐⭐⭐⭐
"Second order recently received for more Bawbags. I always go for the Cool De Sacs, can honestly say they are the comfiest boxers I have ever worn and the material keeps the old baws cool. I’ve actually now threw out all my old boxers, and will only wear these now."
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"I always buy Bawbags for my son in law. They're excellent wearing and wash well. I love the selection of designs and colours and my order always arrives quickly. Highly recommend Bawbags."
